Shipping policy

Thank you for shopping with Glowbox Beauty. This policy explains how we ship your order, what it costs, and what to expect after you buy.

Where We Ship
We currently ship to addresses within the United States only.

Processing Time
Every order is made to order. Orders ship within 5–9 business days of purchase. Business days are Monday through Friday and don't include holidays.

Delivery Time
Once your order ships, standard US delivery usually takes 3–5 business days, or 5–8 business days for remote areas. Delivery times are estimates, not guarantees. Carrier delays, weather, or other events outside our control can affect them.

Shipping Costs
- US orders over $25: free standard shipping.
- US orders under $25: a flat shipping rate, shown at checkout before you pay.

Order Tracking
When your order ships, we'll email you a confirmation with a tracking number and link. Tracking information can take a little while to update after you receive it.

Address Accuracy
Please double-check your shipping address at checkout. If you need to correct it, email us as soon as possible. We can't change the address once your order has shipped.

Lost, Damaged, or Delayed Packages
If your package arrives damaged, email us within 7 days of delivery with a photo, and we'll send a replacement or give you a refund. If your package is lost or significantly delayed, contact us and we'll work with the carrier to resolve it.

Order Changes & Cancellations
Need to change or cancel your order? Email us as soon as possible. We can usually make changes or cancel before your order ships. Once it's in transit, we can't modify it. Refunds for cancelled orders go back to your original payment method.

Questions?
Email us at support@glowboxbeauty.co. We reply within 1–2 business days.